ST Family
20 Mbps
Uncapped Wireless
No hidden fees
Better internet
for everyone.
Ultra-fast Fibre and Wireless broadband. Powered by invisible threads, connecting you to what matters most.
Super fast installation | Local support
Products and Services
ST Connect is a Wireless Infrastructure Provider focusing on last-mile access and private network infrastructure for companies. It’s services include:
Private Network
Infrastructure for companies.
Business CCTV
Enterprise-grade surveillance and monitoring systems.
Wireless Broadband
High speed wireless connectivity.
LTE
3G/4G mobile communications standard.
Fibre Internet
Ultra-fast FTTH network speeds.
Connecting the Western Cape.
Our high-speed infrastructure spans across the Western Cape. We are constantly expanding to bring better internet to more homes and businesses.
Live Network
We are actively deploying new wireless high-sites and fibre routes province-wide.
Loved by our clients.
See what our community has to say on our Google Profile.
Review us on Google"Am very much impressed with their internet... if I could narrate it might take me the entire day to do so. The service is up to spec especially Blessing’s courage — no matter what time you call him he’s there to save you."
"Firstly I would like to thank Blessing and Sifiso for the hard work. Lastly but not least, the service is great. It’s been 3 weeks since I switched to their network — my family is so excited with the speed. Keep it up guys!"
"Fast internet, also goes together with fast service. Really happy with the service. Thank you Blessing, really appreciated."
"St Connect is the best WiFi network, it’s super fast so I give 10/10 💥🎊"
"Customer service top notch 👌"
"Great speeds, very reliable."
About ST Connect
Connecting you to what matters most with ultra-high-speed broadband and personalized service.
Empowering Connections
Building robust networks across the Western Cape.
We offer ultra-high-speed broadband services and plan to offer a wide portfolio of enriching VAS and applications.
Home Broadband services are offered over Fiber to the Home (FTTH) and microwave Internet Connectivity (MIC) networks at speeds starting from 5Mbps and soaring all the way to 1000Mbps.
ST Connect offers the advantage of complimentary Wi-Fi service in the common areas of Residential Apartment Campuses and in next-door popular markets. Residents get the added benefit of automatically connecting onto our Wi-Fi Zone by simply pre-registering their portable devices.
Management’s hands-on approach and daily involvement ensure that we continuously develop new solutions and adapt the network as industry and customer demands change. Our staff’s commitment ensures you always receive exceptional, personal service.
Our Vision
- Establish ourselves at the forefront of the telecommunication industry and as the preferred service provider in South Africa.
- Have a positive influence on millions of people’s lives, including our staff, suppliers, and customers.
- Set an example to all South Africans on how to operate a successful and sustainable business while acting with integrity and honesty.
Work Together
We perform as individuals, but we will only succeed as a team. Everyone makes a contribution to the ST Connect team effort by offering assistance and fostering a “One Team” culture.
We do not blame one another, but rather work together in delivering excellent customer service by taking responsibility.
Connect Your Way.
Experience reliable, ultra-fast internet tailored to your location and lifestyle. Whether you need the absolute speed of Fibre, the widespread reach of our Wireless network, or the plug-and-play flexibility of LTE, we have the perfect package to keep you connected.
Simple, transparent pricing.
ST LTE Connect
Dependable mobile connectivity.
ℹ️ Wireless packages are subject to a once-off installation fee.
Available Wireless Coverage Areas
Power your enterprise.
Teraco Services.
Network Platforms provides Half Rack as well as Shared per u Rack options. The fundamental difference is you will be able to visit the datacentre unsupervised with a half-rack. The half-rack option offers 22u of rack space. All our colocation prices include power.
Colocation
12 Mo Term • Inc. PowerPer U without Bandwidth
Qty: 1Per U with Bandwidth
Qty: 1Half-rack
12 Mo Term • Inc. PowerHalf Rack (22u)
Qty: 22Additional costs
Cross Connect
Qty: 1Expedited (Same Day)
Qty: 1Need connectivity?
Direct Internet Access
100 Mbps (Unit Cost: R33.00)Direct Internet Access
500 Mbps (Unit Cost: R25.00)Direct Internet Access
1000 Mbps (Unit Cost: R19.00)Additional Public IP
Qty: 1 (Unit Cost: R100.00)Multiple geographic locations
Colocation services are available in all the Teraco datacentres, namely, Johannesburg JB1, Durban DB1 and Cape Town CT1.
Instant cost savings
The price tag traditionally attached to setting up a server room or datacentre is reduced. There is no need to invest in items such as fire suppression systems, connectivity, backups, generators and security. Network Platforms handles it for you.
24-hour access
Allows for 24-hour access for clients who commit to a dedicated half rack.
Shared rack space
Only need to co-locate a few devices, a server a switch a router, only commit to the rack space required. Data centre visits need to be booked in advance, as all shared colocation customers are accompanied by a Ambitious Network Solutions engineer.
Dedicated bandwidth
We offer various dedicated internet bandwidth options. Package options are above.
Flexibility
Don’t need dedicated internet access and need to connect to other providers within Teraco, we offer colocation with bandwidth or without. Shared colocation is available on a month-to-month basis.
Remote hands
Need to rack, connect, move cables, or reboot equipment no need to visit the datacentre, the remote hand’s service is not limited to office hours.
Optional modular add-on services
We offer additional services to complement your colocation.
- Firewall as a Service – protect your servers with our shared enterprise HA firewall service.
- Need to back up your co-located servers. Our backup solutions are replicated to two different geographic regions.
- Does your equipment only have one power supply, connect to our Automatic Transfer Switch, and get connected to both A and B power feeds.
- Looking for Endpoint security, we offer next-generation EDR and CDR platforms.
- Need to replicate your co-located server to add redundancy – we offer replication to various regions adding geographic datacentre diversity.
Enterprise Solutions.
Robust, high-performance network solutions designed for modern corporate demands.
Dedicated Business Internet
Managed Last-Mile
Private Networks
Enterprise Connectivity
Comprehensive Service Directory
Enterprise CCTV & Security.
Protect your business assets with high-definition, intelligent surveillance systems. We provide end-to-end CCTV design, installation, and maintenance.
- 4K HD IP Cameras
- Remote & Mobile Viewing
- 24/7 Cloud or NVR Recording
- Smart Motion & Intrusion Alerts
Proactive Monitoring
Advanced analytics and dedicated setups ensure your premises are always watched.
NVR Storage
Secure, scalable footage retention.
Mobile Access
View live feeds from anywhere.
CCTV Equipment & Pricing
Build your perfect security setup with our premium enterprise-grade hardware. We use top-tier networking and optics ensuring reliability and crystal-clear footage.
4U Fixed Wall Box Server Network Rack / Cabinet
Linkbasic's CAB-4U is a pre-assembled, powder-coated wall box.
R2,500.00
1TB Surveillance HDD
Reliable 1TB internal 3.5" drive specifically designed for CCTV setups.
R1,750.00
VIGI NVR1008H-8P 8 Channel PoE+ NVR
4K HDMI Video Output, 8× PoE+ ports (53 W budget), 24/7 Continuous Recording.
R2,730.00
VIGI C540V 4MP Outdoor Full-Color Dual-Lens Varifocal Pan Tilt
3× Instant Zoom, Automatic Tracking, Human & Vehicle Classification.
R2,500.00
VIGI C220I 2MP IR Dome Network Camera
Human & Vehicle Classification, Smart Detection, IK10 Vandal-Proof, IP67 Waterproof.
R1,499.50
VIGI 5MP IR Fisheye Network Camera
5MP High Definition, 360° Coverage, built-in Mic & Speaker.
R4,600.00
Professional Installation
Includes labor, cabling, configuring the NVR, setting up mobile access, and rigorous testing.
ST Connect Support
We're here to keep you connected. Reach out to the right department.
Account
Queries
Consumer Accounts
accounts@stconnect.co.zaSales Queries
sales@stconnect.co.zaPrimary
Contacts
Technical Support
support@stconnect.co.zaGeneral Feedback
info@stconnect.co.zaNeed urgent help?
For fastest resolution, submit a support ticket using our form before calling. Our technicians monitor tickets 24/7.
Call: 021 300 3889Contact Us & FAQ
We'd love to hear from you. Find quick answers or send us a message.
Frequently Asked Questions
Pay Account
Complete your ST Connect payment securely.
Secure Online Payment
All payments are securely processed through our official Yoco payment gateway. You will be redirected to a secure page to enter your reference number and payment details.
Proceed to Secure Payment PortalLegal Documents
Our terms, policies, and code of conduct.
General Terms and Conditions
1. Definitions
Unless the context clearly indicates otherwise, the following words, phrases and expressions have the respective meanings assigned thereto hereunder:
- “Agreement” means, as, between ST Connect and the Customer, these general terms and conditions read together with each relevant Service Application Form, together with all schedules and annexures;
- “Business Day” means every day excluding Saturdays, Sundays and all national holidays;
- “Charges” means all monthly usage, installation, start-up and rental fees, together with any other fees payable by the Customer to ST Connect;
- “Customer” is the end-user subscribing to the Service catered for by this Agreement;
- “Customer Data” shall include data transmissions, data containing personal and/or private information of the Customer, and other data provided to ST Connect;
- “Equipment” means all hardware, software, systems, cabling, and facilities provided by ST Connect at the Customer Site;
- “Initial Term” means the initial period from the Service Activation Date or as stated on the Service Application Form or a minimum of one year;
- “Network” means the electronic communications network operated by ST Connect;
- “Service” means the product/s described in this Agreement and any Service Application Form to which the Customer subscribes;
2. Services
The Customer may deliver to ST Connect a Service Application Form. A Service Application Form shall be binding on both Parties only after it has been accepted and signed by both Parties, with such acceptance being contingent upon the performance of a credit check against the Customer.
The Customer shall not resell, charge, transfer or otherwise dispose of the Service (or any part thereof) to any third party.
3. Term and Termination
This Agreement shall take effect from the date on which a Service Application Form is accepted. Either Party may terminate a Service on at least 1 (one) Months’ notice to take effect on or at any time after the expiry of the Initial Term, or immediately in the event of a material breach.
4. Charges and Payment
The Customer hereby agrees to pay the Charges monthly in advance on second to last Business Day of the Month by means of debit order. ST Connect will invoice the Customer for all Charges on a monthly basis via e-mail.
5. Customer Obligations
- Use the Service Equipment only for the purpose of receiving the Service;
- Not move, modify, relocate, or in any way interfere with the Service Equipment;
- Insure and keep insured all Equipment installed at each Customer Site against theft and damage;
- Allow ST Connect access to each Customer Site to remove the Equipment upon termination.
6. Limitation of Liability
The Customer hereby indemnifies ST Connect and agrees to hold it free from all loss, damages, claims and/or costs of whatsoever nature, suffered or incurred by ST Connect as a direct or indirect result of the Customer’s use of the Service, or failure to comply with any provisions of this agreement. The Customer specifically indemnifies ST Connect against any and all indirect and/or consequential loss.
Code of Conduct and Service Charter
Introduction
In order to provide electronic communications services to its subscribers, ST Connect (Pty) Ltd holds licences issued by the Independent Communications Authority of South Africa (ICASA). ICASA requires that all licence-holders comply with the ICASA Code of Conduct Regulations 2008 and End-User and Subscriber Service Charter Regulations 2009.
Key Commitments
- Act in a fair, reasonable and responsible manner in all dealings with Customers;
- Ensure that all its services and products meet the specifications as contained in ST Connect’s licences and laws;
- Not unfairly discriminate against or between Customers on the basis of race, gender, sex, age, religion, belief, disability, ethnic background or sexual orientation;
- Display utmost courtesy and care when dealing with Customers;
- Keep the personal information of Customers confidential.
Consumer Rights
- A right to be provided with the required service without unfair discrimination;
- A right to choose the service provider of the Customer’s choice;
- A right to receive information in the Customer’s preferred language (where reasonable);
- A right to access and question records held by ST Connect;
- A right to the protection of personal data;
- A right to lodge a complaint and a right to redress.
Minimum Service Standards
- Provide a minimum of 95% network and service availability measured over six (6) months;
- Attain a 90% success rate in meeting requests for installation within thirty (30) Business Days;
- Maintain an average of 90% fault clearance rate for all faults reported within three (3) Business Days;
- Respond within three (3) minutes (averaged over twelve months) to any call directed to the call centre;
- Monitor its network 24 hours a day, 7 days a week, 365 days a year.
Complaints & Billing Disputes Procedure
General Complaints Procedure
This Procedure applies to all Complaints other than Billing Disputes. The Customer is required to direct a formal Complaint to info@stconnect.co.za.
The Complaint must be accompanied by the Customer’s full particulars, a statement of the reasons for the Complaint, and any relevant evidence. ST Connect will acknowledge receipt within three (3) Business Days and determine an outcome within fourteen (14) Business Days.
Billing Disputes Procedure
Billing Enquiries should be directed to accounts@stconnect.co.za. An amount that is not in dispute (“Undisputed Amount”) cannot be withheld for any reason. ST Connect requires that we be the first option in Billing Disputes before raising a dispute with any third party or bank.
A Billing Dispute Notice may be lodged until the passing of thirty (30) calendar days from the date of the relevant invoice. ST Connect will acknowledge receipt within 3 Business Days and provide a formal response within 14 Business Days.
ST Connect will not disconnect a service while attempting to resolve a Billing Dispute, provided that Undisputed Amounts are paid timeously.
Referral of Complaints
If the Customer is not happy about the outcome of a Complaint or a Billing Dispute, the Customer has the right to escalate it to ICASA (consumer@icasa.org.za) or the ISPA (complaints@ispa.org.za).
ISPA Contact: Telephone: 010 500 1200 | Post: PO Box 518, Noordwyk, 1687
Acceptable Usage Policy (AUP)
What is an AUP?
1. An AUP is a policy which sets out the rules applicable to the use of our services. Most of these relate to legal requirements, but we also need to ensure that our network and customers are kept safe and secure.
Agreement to this AUP
2. You agree that you will only use our services in a manner consistent with this AUP and that your failure to do may be grounds for us to suspend or discontinue service provision.
Unacceptable use
- 3. Any criminal, illegal or unlawful act.
- 4. Any use which intentionally interferes with our ability to provide our services in any respect.
- 5. Any use which intentionally interferes with our rights or the rights of any third party.
- 6. Any use which is a breach of any other agreement we may have entered into with you or any policy or other terms and conditions which you have agreed to in connection with the use of our services.
- 7. The use of the service to send unsolicited direct marketing communications in contravention of applicable law or which would cause us to be in contravention of the ISPA Code of Conduct.
Reporting unacceptable use
8. Please report any use of our services in contravention of this AUP to abuse@stconnect.co.za.
Amendments to this Policy
9. If it is necessary to amend this Policy, we will post a prominent notice or send you an email to ensure that you are kept informed about changes and how they may affect you.
Please send an email to info@stconnect.co.za for any query or matter relating to this Policy.
Privacy & Acceptable Use Policy
Customer Data and Privacy
ST Connect has implemented and maintains appropriate technical and organisational measures to protect Customer Data against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure. ST Connect and its subcontractors may use Customer Data in connection with the provision of Services, administration, billing, fraud detection, and to communicate regarding products.
Network Security
The Member may not utilise the service in any manner which may compromise the security of the Service Provider’s network. Violations of system or network security are prohibited and may result in civil or criminal liability. Examples include:
- Unauthorised access to or use of data, systems or networks (probing, scanning, hacking);
- Interference with service to any user (mail bombing, flooding, overload attacks);
- Forging of any ICP-IP packet header (spoofing).
User Etiquette and Abusive Behavior
The Member hereby agrees to adhere to the generally acceptable Internet etiquette. The Member agrees not to:
- Engage in spamming or posting of unsolicited articles;
- Take action aimed at deceiving or misleading any person (impersonation);
- Post or transmit anything which is defamatory, discriminatory, obscene, offensive, or threatening;
- Transmit pirated software or infringe on intellectual property rights;
- Post or transmit anything which contains viruses or destructive features;
- Attempt to collect personal information about third parties without their knowledge.
Should the Member engage in abusive practices, ST Connect shall be entitled to suspend access, terminate the agreement with immediate effect, and bill for any costs incurred.
Public Relay & Virus Filtering
Mail-servers that are unsecured against public relay often become abused for spam delivery and upon detection, such delivery must be disallowed. ST Connect undertakes to filter content and scan all e-mail messages for viruses on the server side, but cannot be held liable for any virus that may slip past. All Members will be responsible for their own antivirus protection.
Our Trusted Partners & Networks
